Legal information

ElBay's terms of sale, policies and company details.

Last updated: October 10, 2026

Draft document

This document is being finalised. Details shown in square brackets have not been completed yet.

Terms of sale
The terms that apply when you pay for an order through an ElBay payment link.
Returns and refunds
When ElBay refunds an order, and how to ask for a refund.
Shipping, duties and taxes
How ElBay orders are shipped, and who pays import duties and taxes.
Privacy policy
What personal data ElBay collects, why, who receives it, and your rights.
Cookie policy
The cookies and browser storage ElBay uses, and why there is no consent banner.
Seller agreement
The terms between ElBay and every seller that uses it.
Legal notice
The company that publishes the ElBay website, and how to contact it.